easyJet flights from London Gatwick Airport to Reykjavik Keflavik Intl Airport (LGW - KEF)

Easy jet were delayed, only they didn't tell the airport and advised passengers to arrive early to avoid queues in security. They didn't ask any staff to be available at the gate, at the advertised gate opening or closing time. Passengers were left frustrated, with no information. Easy jet left us for hours, then 2 ladies turned up and issued 'vouchers' for euro 4.50. As one passenger noted, three quarters of a sandwich worth. As we had already passed into the gate area only the sports bar was open and the seating limited and uncomfortable. Easy jet now declare it was an unforeseen and uncontrollable event. However, flight radar, shows that this happens more than once every week on this route, so it is clearly a scheduling issue with this, their flights. Had easy jet actually informed the airport and passengers, we personally could have remained in the lounge, and the passengers would have had the choice to remain outside the airport or in the bigger and more diverse shopping area. They stress that gate closing times are not affected by delays. Even those of 4 hours plus and yet some passengers did not turn up until gone 23.00 and were permitted to pass border control and board the flight. It felt like one rule for some and another rule for others. I usually love easy jet, as it is easy. This time I sat in an airport for 7 hours! With my young son and easy jet didn't even offer any apology nor send staff down to inform us. Failed jet this time. Top tip, flight radar will tell you everything easyJet doesn't feel they need to tell you.

we had a real problem at the check-in because EASY JET didn't have received the information that we had contracted and paid for 1 cabin luggage each one, my boss and I , and they charged us again for our small suitcase !!! So we paid twice for the same service!! We came back last thursday evening and we still haven't received the invoice to be able to claim . we are very angry with kayak... next time we won't buy our flight ticket by you . Marina Gibert / BROQUETAS SL.

The crew at the airport is as unpleasant as easyjet's (And Ryanair) policy on cabin baggage which is smaller than other low-cost airlines. Systematically angry customers and bad atmosphere on boarding. Crew on board nice.

Delayed for an hour. Slow boarding, simple flight, no entertainment but only a short flight. Quick disembarkment

The flight boarding time was changed so many times and the passengers weren’t notified about boarding time until the boarding actually started.

Boarding takes too long like most planes. I checked my bag in but they did not inform me that when u have a step over you have to take your own bag. So my bag stayed behind.