Philippine airlines is the best airline going. Always friendly and accommodating. If they had flights from west coast to east coast I would never use any other airline. It’s always a great experience with PHILIPPINE AIRLINES.
Very Good|Jun 2022
Not too clear about the Covid-19 requirements. I ended up rebooking my flight. Vancouver Canada -connecting flight , staff aren’t helpful. Customer service sucks. Won’t fly Philippine Airlines again.
Not a straight flight, they lied! After paying for the plane ticket, I received an email that will stop in Incheon, delayed my connecting flight to Vegas. I missed my flight, and my wife had to rebook for same day flight. I will never fly Philippine Airlines again.
Very Good|Aug 2022
The flight was very good, no problems. Movies and TV to watch. Food was ok. My only criticism is switching flights in Manilla was awful. . I have never seen anything done in such a ridiculous manner.. I came from Singapore with a destination of Hawaii. I am from the USA, so of course I had to go through customs. Can't blame the airline for this, but the Philipines ought to reconsider this process.
food was good enough
Need a refresh on these planes
My flight was scheduled on July 24th 2022, I went to PAL laoag the day prior to pay for an extra baggage ($165) as a check-in. On the day of the flight, one of the customer representatives in the PAL laoag airport put me on waiting after I had checked in and told me I had to check-in with the immigration due to my overstay...I am a dual citizen of the United states and the Philippines and questioned the staff, after 30 minutes of waiting the staff member said I could go to the terminal and they will call my name to see if I was eligible to take the flight back home...after learning of such nonsense, the staff proceed to tell me that one of my boxes will be held back due to the high flux of cargo being carried by the plane to Manila. At that point I was very upset, what was the point in paying $165 for an extra baggage if the laoag airport was going to hold it back. Today is July 27th and I have been calling PAL for the last three days to pick my luggage up. They had informed me in the PAL airport in laoag that if in case our luggage was held back, our luggage would arrive the next day and a call would come from the Honolulu airport. I have not received a phone call for the past three days and will make a 2nd attempt to pick my luggage up today at the airport. I'm hoping someone can help us here in the Honolulu airport because this experience has been a nightmare. Advise to anyone who is flying from Laoag, Philippines to Honolulu just keep to your 2 free check-in baggage because there is a high possibility that your extra check in will be held back in Laoag and be put in this situation.
Had a delay on flight back to San Francisco but other than that no issue at all.
1 out of 555
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