The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Very Good|Jan 2022
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered.
Everything! It was a wonderful experience.
The transfer times were excellent
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
1 out of 825
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