We had tickets to sit in first class, but that section was oversold, so we were bumped down to economy. I am very unhappy about that. The employees in the terminal at the check-in desk were very friendly and tried to solve this. They helped us with boarding as first class passengers, and did everything thing else that they could do for us under the circumstances. Since we were sitting in the first row of the economy section on the plane, the flight attendants ignored us, for the most part. We did not receive the first class meal, although any of the economy class food was free. The dehydrated stew was awful. The sandwich was okay.
The check in counter at the airport did not open early enough, I arrived 4 hrs prior to my flight to the airport and waited for 1 1/2 hrs for the counter to open. I already had paid extra for my luggage online for both ways and they did not have any records of it. I had no internet on my phone so I could not download the receipt it should've been added to my itinerary so I was charged TWICE. Terrible online service that info is not sync with the reservation. Also my name was incorrect and they charged $30 for a name change when they had already helped me adjust that in Boston. There is a lot it could've done better. for such a long flight at least some peanuts or a free small snack would be appreciated. TV entertainment did not have a great variety either. definitely not having Icelandair as my first option unless it is way cheaper than other options but I know what I'll be paying for.
There was no indication when I made the reservation that there were 2 types of economy fare. I had to pay 86 Euro extra per checked in case.
Comfortable easy flight
Passengers crowd up to a gate rather than wait in line. Many don’t respect the business class vs coach class, and ticket takers don’t enforce, so everyone gets on whenever they like. The plane was late. Bags were lost.
Our flight was three hours late. We missed our connecting flight in Iceland. After re-booking, IcelandAir lost our luggage. We arrived six hours late with no luggage. Painful experience.
Everything about the experience was great! I flew business class so that might be part of the reason. But the food and service was outstanding! The reindeer pate was 👌🏼
Poor selection of movies. Perhaps 30 or 40 movies available and none of them "new" in the last 6 or 12 months. Seat was fairly hard -- tough for 6 hour flight from Reykjavik to Chicago!
Large seats, for such a short flight. Good entertainment
Comfortable, clean, friendly
1 out of 959
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