Cheap Car Rentals in Southeastern Sacramento, Sacramento

I was scheduled to return on 7/4 but was not told the location would be closed. When I called the customer service number, they advised me to return it to the airport location. The airport location attempted the charge me for returning it to a different location. Hertz wasted 2 hours of my time, attempted to charge me MORE for their mistake and never once even apologized.

The price offered through Kayak was great. The staff at the Hertz location when we picked up was awful. They were very slow and had zero concern for helping anyone quickly. They also said our only option was a fully electric vehicle. We had to argue with the front office person to get to a manager to get to a gas vehicle. It was a terrible experience. The drop off was fine.

Upon check in, no vehicles were available. Had to take a truck that had just pulled in as a return. The truck had an overwhelming smell of cigarettes and marijuana which personnel said they would clean so had to wait an extra hour for the vehicle. Not sure what type of "cleaning" was conducted to take the smell out but whatever it was, did not work. Probably had contact high each time I got in the vehicle and clothes were penetrated with the awful stench. Sprayed 4 bottles of Lysol and Febreeze which didn't work.

I couldn’t pick up my car because the location closed at noon and our flight arrived at 5pm. This was Saturday and the location didn’t reopen until Monday. Non-refundable and non-changeable. I will only book directly with the rental company. I will not use kayak. Cost me $1400 for a car I didn’t get to use!

Be prepared - know what your options are (add-on insurance, what car you're ok with, etc.) because things move pretty quickly once you arrive. I did notice a lack of gender diversity - staff was all male.

The man who did the walk-through of the car at pick-up, and check-in at return (same person), should not be dealing with the public. There were many other problems and frustrations both at pickup and return, but the manager was helpful and able to smooth most of them out.

They don’t have after hours drop off service, don’t pick up and drop off ,and they charged me whole day rent for being late for an hour.

It was a nice type of car with good gas mileage. That is the BEST thing I can say about this experience. This whole rental experience has made a trip that should have been relaxing very stressful. I had a day rental and iI am being charged $382.00!!! That’ should be closer to a weeks rental fee. This was a complete the TAXES were $116. The rate I was quoted was $150 TOTAL ….including insurance. There was less than a 1/4 tank gas at pick up and the car was dirty with a sticky soda spill on the center console. I spoke to TWO different representatives from budget (one told me to return the vehicle with the amount of gas that it had at pick up. I returned it with half a tank rather than the quarter it had been delivered to me with) and there was no one at the drop off gate to discuss any of this with and today I find that there are more FEES. This was by far the most unprofessional and OVERPRICED rental experience I have ever had. I will not be recommending Budget or Kayak to ANYONE.

Avis gave me a car that turned out to have a massive oil leak and told me to keep driving it even though there was a check oil level alarm going off. The engine finally blew up and I was stranded for 3 hours on the side of the freeway while I tried to get roadside assistance. They assured me that I could get a refund, but my credit card was charged for $1500 more than the original price.

I rented a Kia Rio for one day, when I went to the office the guy whi attended me was everything but polite, he made a few changes to the order, I never got proper explanations and he charged my order without confirming the final amount, I ended up with a Tacoma Toyota that I did not ask for and with a charge more than the double I reserved, so seems like using Kayak was not useful, they charged and gave me whatever they wanted. With no way to claim my money back

Staff were fantastic and the entire process was really easy and smooth sailing