Cheap Car Rentals in Buffalo

Car smelled like marijuana

Staff was very friendly and helpful. Entire experience ran smoothly

Great service and the car very nice

I reserved an intermediate size SUV for a trip to Richmond VA to visit a sick family member. Upon arrival I was told I reserved an electric car, which I did not. The reservation was booked through Kayak and because I did not have the card that I allegedly made the res with through Kayak, I had to call the 800 number and “change” the rez and card on file! I was basically forced to take the electric car offered to me even though I did not reserve it nor did I want it. My trip to Virginia took over 17 hours because of stopping to charge the car!! I exchanged the car in Richmond so I did not have to endure the same problem on the way back home! The employees in Richmond were much nicer and went out of their way to help me! The Buffalo representatives, not so much!

I was taken advantage of by the counter clerk at Buffalo International Airport. After my flight was cancelled, I went on my phone and booked a one-way rental to Smithtown NY with Hertz. I just returned my rental car and had a great experience Hertz, I thought you deserved my business. The cost was about $225 for the 24-hour rental, although I was stressed and frustrated about my flight, the price was good enough, I had no time to shop or waste. The clerk at the counter hands me a bill for over $400, I told him something was wrong. He said I needed 27 hours; the additional money was for the added time. I explained that 3pm to 3pm the next day is fine, he changed it and reprinted the receipt for $295. I had no time to scrutinize the bill, I signed and moved on. Early in my time at the Hertz counter, the clerk asked me if I wanted insurance, I said no thank you, he said it was only $12, I was in a rush and agreed. That $12 is all I agreed to. When I returned home and looked at my bill this is what he added, Loss Dmg Wvr $12 LIS $17.95 Sat Radio 4.99 (note; I'm a lifetime subscriber to satellite radio) Toll Charges 27.99 I was over charged $50.93 plus another $10.25 on my final bill, no explanation. So, I was overcharged $61.18. I'm not happy, I will not consider using Hertz again until this matter is resolved. Your phone customer representative was rude and unable to help, the manager who left me a message did not want to hear my explanation, he just said nothing he can do. You have two choices, keep the money and lose a customer for life or refund my money and restore a good relationship, the choice is yours. Jeffrey Vinciguerra 516-805-3518 or 631-371-6862 jeffrey.vinciguerra@nationalgrid.com Rental Record. 524389806

Pick up bleu cheese chunks. My wife is losing her mind, still, three days later. She’s basically a crazy person, but she thinks robots would be way better at serving the needs of the frequent flyer. An hour wait seems excessive (Wife: “Felt like traversing the 3rd-to-last layer of Hell”). Further, if there’s a delay in securing the vehicle, the full rental agreement length should be honored. With an extra hour on the return, my wife could’ve had her frickin’ Buffalo wings from Duff’s. Peace. PS. Pick-up dude was great. And the whole experience was good overall. My wife really is obsessing over the standing-in-line part, but it wasn’t terrible. I can’t remember the last time renting a car was simple/smooth, so this is totally in line with what I’ve come to expect.

Good

Your employees should be changed, they have no smile on their face, they look like they are in white house and we are from foreign country.

Didn’t have vehicle ready for us. Needed car to drive three hours away to catch flight. Finally Got vehicle and went home to get kids and saw they didn’t install the car seats we rented like originally stated so had to go all the way back to get them. Ended up late for flight to where they almost didn’t let us board and didn’t get to fill tank due to the time because of them so charging me once again to fill the tank. Horrible experience

The entire experience could have been better. There is zero support for customers who have cancelled flights. 0 out of 10 and I will recommend others to never use this company.

The drop off was fine. But the pick up was not good at all. When I first got in line, there were two employees working the counter. They were making fun of how long it was taking and laughing at the situation not very urgent or a desire to help customers very much. It took a very long time to get to the counter and then to get in my rental car. I was lucky to get a car however everybody behind me was told that the car rental place was closing, and that they could not help anybody else. Just very poor customer service in general.

Although Kayak allowed me to book it, evidently Dollar does not respect reservations made less than 24 hours in advance. We Ubered across the Canadian border for $300 just to be turned away by Dollar and everyone else. Worst travel experience ever.