It was a fraud: a waste of time and money for us. We went to the rental location, but it did not exist. We phoned Hertz for assistance to arrange an alternative pick-up location, but no phone assistance was possible. Therefore, no rental car was provided and I have been charged USD 38 for a non existing rental car or service. We had to cancel our trip and went back to the hotel. DO NOT RENT A CAR WITH HERTZ!
Very Good|Nov 2021
I had to wait at least half hour to pick up the car. They should have at least 2 people working at a time. The person who helped me was nice but I wish I didn’t have to wait that long.
I was flying in to Philadelphia and the pickup for my car was away from the airport with no shuttle. So I had to change my rental.
I thought the rental was at the airport in Philadelphia. After waiting in a line for over 30 minutes we were told the rental sight was in west Philadelphia. At least a 20 minute ride in a not very good section of the city. To get a car from the airport for a2 day rental was an additional $260 over what we had already paid. We never rented a car and needless to say we will tell them about the false advertising. We were not toldthat the facility is not at the airport and you have to find your own way out there. It was a terrible start to a family reunion weekend. Shame on you hertz
They were terrible to work with. I booked a car to pick at the airport they messed up the reservation and had my car 14 miles away instead. They would not give me a car at the airport unless I agreed to a $600 price increase! Outrageous! Top it off, where they did have my car (14 mikes across downtown Philly) it was closing soon so I could not get it in time even with taking an Uber. Long story, much hassle on the phone, no help in person. I finally gave up and I went with Dollar rental car instead. I will never use Hertz again.
Car wasn’t at Philadelphia airport we had to take a cab to another hertz rental after 1.5 hours of waiting in line. Additional cost $85. We almost missed rehearsal dinner and didn’t have time to go to hotel and change. Over 3 hours lost because of poor customer service.
Didnt have a car I reserved, only a mini van and at an upcharge
Long wait picking up and dropping off, I suppose due to changes as a result of COVID-19; my car didn’t receive any special cleaning though.
I would have liked someone to do a walk-around before I left so I would have felt comfortable that no surprises would pop up.
Staff was communicative and clear
Pickup took ~45mins because car had not been cleaned. Even after cleaning, car was dirty inside and smelled like smoke + excessive air freshener.
Very Good|Apr 2020
The pick-up and drop off went very smoothly
I wasn't told that my drop off location was temporarily closed.
They did not honor our reservation and gave the car we reserved away. We had to rent from another location further away for double the price. Staff at facility was rude. Enterprise never called me back when I called for customer service. Terrible.
1 out of 5
Enterprise Rent-A-Car Locations in Chestnut Hill
110 Leverington Ave
+1 215 509 7109
1627 W Cheltenham Ave
+1 215 886 0502
217 W Chelten Ave # 233
+1 215 844 8122
5847 N Broad St
+1 215 225 2500
6801 Germantown Ave
+1 215 951 6923
901 Bethlehem Pike
+1 215 836 9500
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