Cheap Car Rentals in Cancún

They are trying to defraud me by charging me a 'drop off' fee on my car rental, which wasn't in my reservation or in the contract I signed. It's unfortunate and I will never user Alamo again.

Car ver too usd

Excellent customer service Jetta was super fuel efficient Interior upholstery could have been cleaned better Overall great

Beware of the insurance issues. Even if you choose the Collision Damage waiver because your credit card covers it, they will absolutely charge an outrageous deposit if you don't buy there's. That's the deal in Mexico. It's a rip-off which will cost you an extra $20 a day that you won't be able to avoid.

Everything was easy, the reservarion worked really well

The pick up was a horrible experience. We were told they didn't have our reservation in the system and then we proceeded to wait 2.5hrs till a care showed up for us. They were completely disorganized and we took a taxi to this hotel for the sole purpose of picking a car from the Budget desk inside the hotel.

Did not respect the price, excessive price for inssurance and the manager made me wait 40 min to reclaim

When I got the vehicle it had zero gas. The tire pressure was low. The battery cable was loose. The windshield wiper fluid was broken. All things that I had to fix on my own.

The car was fine. It didn’t have central locking which was annoying. It was pretty battered too but was serviceable and did the job. Pick up was relatively straightforward. The real problem came on return. We had been unexpectedly held up in the centre of Oaxaca because several vehicles had been hijacked and strategically dumped around the centre, bringing the city to a standstill. As a result, what should have been a 15 minute drive became 2 hours. When we got to the europcar office, we explained our predicament and that we only had an hour until our flight was due to depart and could they possibly get us to the airport asap. They shrugged and said it will take 10 minutes to go over the car in detail and they can’t help - even though I had fully comp insurance cover. They then deliberately took their time - 2 guys standing about joking and the other VERY slowly making his way around the car. 10 minutes became 15. He would stop occasionally to join in the joke (I videoed part of this process as it was outrageous). We had spilled a drink in the car and he explained that we would have to pay £90 to have it cleaned, presumably a process they would do anyway. We had no choice as the minutes were ticking. Eventually we were given a very slow bus ride to the airport and unsurprisingly we did miss our flight. By 5 minutes. I honestly thought that europcar was a reliable brand - the McDonald’s of car hire, but alas they failed big time. I had additional costs all over the place as a result, running into hundreds of pounds. Eouropcar had an opportunity to really excel and go the extra mile, but instead they have annoyed a regular customer to the extent that I will avoid the brand and their affiliates, regardless of price, from now on.

They’re a complete scam. They wanted over $2,000 USD for insurance that isn’t mandatory. But they said if we didn’t pay their insurance we had to put down a $2,500 USD deposit. They kept changing the numbers trying to get us to pay a wack of money. It wasn’t a policy amount. It was whatever random amount they could squeeze out of us. We spent over an hour trying to cancel. They refused to cancel and told us we owed them the $2,000 USD insurance even though we didn’t ever take the car. We never even saw keys to a car. It’s a complete scam!

Price gouged. Price we had to pay, with the insurance we booked ahead of time, was double what was originally quoted. Be careful of high pressure upselling, and bargain hard - they originally wanted triple what we were bid but pushing back hard brought it down to double.

The guy that rented the car was the super cool. He was fast and friendly. The new facility is great!

Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55

Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.

They sold the car before we got there, so the reservation was pointless. The customs took 1.5 hours which they claimed caused them to believe we didn't want the car. We had to walk the line and pay twice as much for a car.