United Airlines flights from Hong Kong to Houston George Bush Intcntl Airport (HKG - IAH)

I was traveling with my father, who had wheelchair service, he was brought to the gate to wait for boarding. When Pre-boarding began, the agent started with individuals with disabilities or who needed assistance, it wasn't even 2-3 seconds, the next pre-boarding status was announced - active duty personnel - what made it worse, was that nobody came to either push the wheelchair or assist my father. so I had to help my father up and through the line, where there was already a line. So I wasn't sure what was the purpose of the pre-boarding, if there wasn't any order to it. Thankfully, it was the first time we've experienced this, hopefully, it's the last.

Just a normal flight - all was just fine and reasonably comfortable given the physical limitations of flight - arrived safe and on time which are the important things. The only thing that could have been better - that was controllable - was the food - I am always amazed that it can get worse than it was before but United seems to have experts in this area and they should be commended on continuing to make the food worse when it seemed like it as as bad as it could get while using actual food as inputs. I'm guessing we are pretty close to rock bottom by now but United always seems be able to give that extra effort to eliminate that last little bit of remaining quality and taste. I would recommend that United stop having their accountants plan and prepare meals and snacks and let actual chefs, or at least cooks prepare them in the future.

Clear attendant at the Logan airport was awful. Rude and inconsiderate to everyone. Let every clear customer in front of every priority United customer. Usually they switch off groups but we were waiting 30 minutes when we were third from the front because every clear customer was let in front of us.