Air Canada flights from Hong Kong to Havana (HKG - HAV)

Food

We were in business class and had to go and find someone to get a drink a couple of times during the flight. Meanwhile, the lady in front of me slept for the first part of the flight and had her dinner later (making a lot of noise) and the steward treated her like royalty. Deplaning was also extremely odd as they spent 15 minutes letting all people off first that had to catch other flights. We were only 15 minutes late. I’ve almost never had to do that before, and only when we were extremely late. Almost seemed like this crew was new and/or inexperienced. Im sure they are going to blame Covid!

I am not a huge fan of air travel but due to work I fly back and forth from Edmonton to Toronto every six weeks or so. IMO Air Canada is the best airline. It is definitely the most expensive but the flight crew are all far more professional than any of the discount carriers. The air craft is also configured in a more passenger friendly fashion so that it's not the most uncomfortable three hours possible. I do wish the price was a bit lower but they always get you home which is the whole point of putting up with air travel, and sadly, more than you can say for a lot of the other operations with planes in the sky right now.

We flew from Calgary to Toronto with the group of 6 and 1 baby. When we checked in at kiosk with staff, I already told them my cousin not flying with us anymore so our group just 5 and baby. However when I was on board, an check in staff came to me and said that they get mad on me because my cousin not fly why not let them know and the fly delay because of me. Omg that's not my fault. I already let you guys know about that. You guys should checked your system again. Why you guys can get mad on your customers. Otherwise, my family group had baby, but I also got line like everybody. However other passengers and website said baby family could early on board, my group lined at counter for boarding. But your staffs got mad on my group and said we should lined on board, so what should we do??? Nobody show how we do the right. And they told us make stuck for checking time. I felt so disappointed, mad and angry. What did your airline support for traveling family group with baby??? Why did your staffs having bad attitude to your customers? My family and I always fly with your airline all the time but this time was so bad and I was angry a lots.

The problems started when we landed. Seems all gates were taken so we moved to an international gate as a domestic flight. For that reason we needed to deplane using buses since we were not authorized in the international section of the airport. It took forever to deplane and many missed their connections. One girl passed out in our bus due to the wait/stress/heat. Once we arrived at the baggage area it was complete chaos. I have traveled for years almost on a weekly basis and i never saw such a chaos. The floor was filled with luggages. Some were two days old. Our flight never showed up on the carrousel screen. There was no announcement or guidance from Air Canada giving any insight if we were going to get our luggage at one point. After 2 hours we left. The line to get a claim was very long so we left without filling the claim as we were having several hours to drive home. I called on the way home to submit a lost luggage claim. Took 45 minutes to get an agent. The agent was able to do the claim. I don’t want to blame the staff. There was clearly something broken in the system. This is probably due to lack of staff due to Covid but Air Canada should plan for that. They cannot sell more tickets and not able to handle volume.

My baggage & that of several others did not make it to Dublin. Dublin Airport had piles of misplaced bags everywhere including blocking the belt areas. Reporting system at the airport swamped with passengers. Lack of clear information & complete 'tough luck but I couldn't care less' attitude of staff added to frustration. 24 hours later still no update as to where my bag is. Air Canada may be Star lance but they let it down. New aircraft with automated window blinds need to have operating instructio s in the seat pockets or crew must be prepared to explain unnecessary to act 'how stupid are you' to their paying customers