Read reviews and see what other travellers are saying about their experiences with Air Canada. Get insights from real passengers regarding the airline's services, customer satisfaction, and overall travel experience. Use these reviews to inform your decision when choosing Air Canada for your next flight. Reviews last updated 26 Februar 2024.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Our first leg from Fort Lauderdale to Toronto was delayed three hours because of ground crew issues. We missed our connection but Air Canada booked us on the next flight out. That was great. But then, they held us on the plane for almost two hours while they waited for other delayed flights to come in. I feel that they did this so that they didn't have to put these passengers up for the night. So they ended up inconveniencing the rest of the people on the plane. I would have felt badly for those passengers, but they didn't hold any flights for us.
Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause.
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Air Canada is quite literally the WORST airline.unfortunately if you want to travel within or to to Canada you are pretty much forced to use this airline. Their flights are always delayed at least by an hour or more. In the last 5 years, I’ve probably had 2 successful flights. Other than that they lose your bag or delay your flights every single time. This last flight I booked was delayed TWO hours due to operational reasons, which can consist from many things. I do want to be safe but every single time this happens and idk what this is saying about their planes. Air Canada rouge planes are old. The seats are falling apart and are so close together that even I as someone who stands at 4’10 feels squished. and they can’t even upgrade their planes to have in flight entertainment in their seats. They do offer it if you have a phone or laptop to use. They don’t offer even a pretzel. Please if you can avoid air Canada I highly suggest you do so. It pains me every time that I have to give so much money to this airline because it is so hard to find other flights.
We flew from Calgary to Toronto with the group of 6 and 1 baby. When we checked in at kiosk with staff, I already told them my cousin not flying with us anymore so our group just 5 and baby. However when I was on board, an check in staff came to me and said that they get mad on me because my cousin not fly why not let them know and the fly delay because of me. Omg that's not my fault. I already let you guys know about that. You guys should checked your system again. Why you guys can get mad on your customers. Otherwise, my family group had baby, but I also got line like everybody. However other passengers and website said baby family could early on board, my group lined at counter for boarding. But your staffs got mad on my group and said we should lined on board, so what should we do??? Nobody show how we do the right. And they told us make stuck for checking time. I felt so disappointed, mad and angry. What did your airline support for traveling family group with baby??? Why did your staffs having bad attitude to your customers? My family and I always fly with your airline all the time but this time was so bad and I was angry a lots.
The problems started when we landed. Seems all gates were taken so we moved to an international gate as a domestic flight. For that reason we needed to deplane using buses since we were not authorized in the international section of the airport. It took forever to deplane and many missed their connections. One girl passed out in our bus due to the wait/stress/heat. Once we arrived at the baggage area it was complete chaos. I have traveled for years almost on a weekly basis and i never saw such a chaos. The floor was filled with luggages. Some were two days old. Our flight never showed up on the carrousel screen. There was no announcement or guidance from Air Canada giving any insight if we were going to get our luggage at one point. After 2 hours we left. The line to get a claim was very long so we left without filling the claim as we were having several hours to drive home. I called on the way home to submit a lost luggage claim. Took 45 minutes to get an agent. The agent was able to do the claim. I don’t want to blame the staff. There was clearly something broken in the system. This is probably due to lack of staff due to Covid but Air Canada should plan for that. They cannot sell more tickets and not able to handle volume.
Air Canada managed to lose all four of our checked bags. To date, the only way to talk to anybody from Air Canada has been to actually go to the airport. Their baggage claim number does not answer and the customer service number can not help. Our bags got into LHR 1-2 days after us. We tracked the bags and went to the airport to collect the bags. No contact whatsoever from Air Canada to inform us of the bags being delivered or to assist. One bag is still missing and indefinitely stuck in Toronto. The customer service in regards to this matter has been abysmal. We're never flying Air Canada again.
All is exelent.
1 out of 2224
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