Cheap Car Rentals in Memphis

Was told the truck sat 7 only sat 6

Car was not available…they told me to not trust 3rd party sites

I cannot convey my disappointment strongly enough. I am both astounded and infuriated by the “service” I received this past week from Hertz, a company that once stood for reliability and exceptional customer service. After booking a car half a month in advance at a Memphis, TN location, I was blindsided just 30 minutes before pickup with the news that there were no cars available. What transpired next was a catastrophic circus of confusion and disappointment. The customer service line first asserted there were "no cars available,” but then proceeded to offer me a mid-sized sedan at my original location, which doesn’t fit with the “no cars available” narrative. However, upon arrival at the pick-up location, the local staff informed me that there were, in fact, no cars at all. The ones I saw ‘available’ online were rented out for insurance claims. I suggested a call to the airport location for their availability, but local staff met that with a cynical, "Oh, the airport won't answer their phone, good luck there." When I attempted the customer service line, they dangled the promise of an available car at the airport, only to snatch it away upon discovering my one-way drop-off requirement (which was clearly outlined in my reservation and booking that Hertz reneged on same-day). Driven to desperation, my search extended to Nashville, a full three hours away from my original Memphis pick-up location. After a tedious call to establish the availability of a truck for one-way, single-day trip, the customer service agent asked if I could be put on hold and severed the call. These are not mere inconveniences but substantial disruptions. Hertz's right hand doesn't have a clue what the left hand is doing. This experience left me questioning the integrity of Hertz, their business ethics, and their commitment to customer satisfaction. If I had not had a support system to fall back on (aka my 71-year-old father-in-law driving 6 hours in a single day to fetch me), I wouldn’t have been able to attend a family wedding—and most folks wouldn’t have that back-up option. How is this ok? Hertz provided zero help in mitigating their failed service, and openly laughed at my attempts to solve it myself. The Better Business Bureau needs to investigate Hertz ASAP.

Ced, the owner and manager of the downtown location, called the day before to confirm the reservation. When he did, he noted that my reservation was needed at the airport, instead of his location. He then confirmed that the airport location would have a car and took care of everything, despite it not being a direct benefit to him. This is outstanding customer service, and a shining example of someone that takes pride in his work. Thank you!

Needed a Standard SUV to pack up my stuff to move 12 hours away. I made the reservation 3 weeks in advance, and I get a call 2 hours before my pickup time saying that they didn't have the vehicle I reserved. They then directed me to another pickup location and changed my reservation without my permission and doubled my daily rental rate. They didn't answer my phone calls, which directed me to the main office in Dallas, and their response was "Sorry sir, we can't change your reservation back". I showed up to the new location and got stuck with a smaller vehicle that didn't have enough room for my belongings. The whole thing has been absolute nonsense. If you don't have the vehicle I reserved, don't have it as an option for me to set up a reservation under.

Grace at Memphis pick up gives best service ever!!! Could’ve explained that I owed more at drop off in Decatur