The vehicle was quiet, comfortable and a pleasure to drive. However, pick up of the vehicle left much to be desired. We arrived in a strange city, after dark and in the pouring rain. We were handed a key fob, and told that our vehicle would be just two buildings over to our left. After walking for some distance in the dark, we could not see any lit up AVIS sign, so looking at our black key fob, in the dark, tried to figure out which button might trigger the lights of our vehicle. Finally we saw lights go on, but have NEVER owned a keyless start vehicle. Again, in the dark night, had to figure out how to open the vehicle, then even worse, how to start it? After pushing the start button several times, I accidentally touched the brake pedal while pushing the button and it started. It would have been nice if someone took the time to show us where the vehicle was located, and it's features ---- especially in the dark and pouring rain. Drop off was easy.