I didn’t have any balance and had already paid taxes. The guy told me I owed taxes, didn’t give an explanation and when I showed him the email from Kayak showing I owed nothing and had already paid taxes and fees, he basically shrugged his shoulders and was like well this says you do. He should’ve investigated it or asked someone to help him figure it out. We were at a stand still so i asked to speak to the manager to clarify why I’m paying for it again with a $0 balance. The manager quickly figured out it was because I arrived 1.5 hours earlier than the scheduled time so it was the hourly rate plus taxes and fees of that rate.